At Ollie & Millie's we accept two payment methods. These are paypal or debit/credit card (also via paypal but you do not need a paypal account). Paypal is the most secure form of payment, the only information we are given from paypal is your delivery address details.
When ordering from Ollie & Millie's payment is required immediately, we do not hold items or accept part payments, payment plans are not offered.
When purchasing from ollieandmillies.com you are entering a contract for the goods to be delivered within 30 days of reciept of payment the event that dispatch does take longer than advertised you will informed, which you will be notified and asked if you would like to proceed with your order or have all monies paid,refunded to the account in which you paid
Once we have received your order it will be checked to make sure all items are in-stock etc before any funds are taken from your account.
Delivery & Postage
UK postage charges - flatrate of £4 for unlimited items. Free collection is available - Enter code at checkout 'NORWICH' Please contact me to arrange a suitable time to collect.
If you would like an item to be sent overseas please select the destination country at the checkout - Charges apply.
All items are sent 'signed for' via Royal Mail and take 2-3 working days approx. However royal mail do state it can take up to 14 days to deliver a first class package.
We do try to dispatch all items within 24 hours of purchase but on ocassions this is sometimes not possible and we would like you to allow up to 72 hour for dispatch.
IF YOU WOULD LIKE AN EXPRESS NEXT DAY DELIVERY PLEASE CONTACT US. ADDITIONAL CHARGE.
Returns are accepted with in 14 days starting from the day of receiving your order. Items returned need to be returned in the condition they were sent with all packaging for a full refund of the item NOT postage. We do not cover return postage.
Please note sale items are non-returnable. ALL Ollie&Millie's Own Brand clothing is NON-RETURNABLE these are made to order and cannot be returned.
Please note gift vouchers are non-returnable.
If the items are faulty when the consumer receives them, the consumer must notify Ollie & Millie's upon receipt of faulty goods.
It is recommended that royal mail signed for be used as proof of posting. Upon the receipt of the goods we will conduct an inspection of the goods and if the goods are found to be faulty we will refund any postage charge inccured.
Any returns lost in the mail service are not the responsibility or liability of Ollie & Millie's it is you the consumer that must file a claim with the courier service you used.
Returns should be sent to 3 harvery close, Horsford, Norwich, nr10 3fr
To feature in Ollie & Millie's hall of fame please send your photos to firstname.lastname@example.org you will be sent a voucher code for 10% off your next order. 1 discount code per month. When sending photos to Ollie & Millie's you will be giving us all rights to your photo. Photos maybe used in promotional ads at anytime. All photos will be posted on our website and social media pages. We will NEVER pass any photo onto a 3rd party.